GP Motorcycles is a high-end, fast-paced, franchised European motorcycle dealership located near downtown San Diego, CA. We are actively seeking qualified motorcycle Service Writer with experience working with brands including Ducati, KTM, Husqvarna, GAS-GAS, MV Agusta, Aprilia, Moto Guzzi, Ural and SWM. Experience with the brands listed is above preferred, but general experience in the motorcycle service industry is required.
Responsibilities:
- Advise customers on applicable service needed for their motorcycles and create repair orders following established guidelines
- Provide excellent customer service by treating customers professionally and respectfully
- Display empathy towards the customer in unfortunate circumstances and show enthusiasm to boost customer morale as needed
- Keep customers regularly updated and notify whenever a change occurs
- Schedule in service jobs and notify when changes/delays occur
- Prioritize as needed to ensure deadlines are met
- Answer phone calls and emails expeditiously
- Provide customers with regular updates on repair statuses
- Maintain organization and cleanliness of the service department and office area
- Pre-stage, organize and dispatch jobs expeditiously for the technicians to ensure a steady workflow
- Know/learn the proper laws on service writing to check in motorcycles legally and accurately
- Check the VIN of motorcycles brought to the service department for open recalls/warranty. Complete as time permits
- Know/learn how to check and write up services for PPM (Pre-paid maintenance) or extended warranty jobs
- Perform preliminary check in standard job upon intake of motorcycle to upsell as appropriate. Gather necessary service records/history when diagnosing challenging issues
- Assist management as directed with the building of standard jobs within Lightspeed to check in customers expediently
- Collect all required front-end documentation for proper warranty claim processing, including photos, service records, proper and authorized diagnosis
- Properly organize warranty and regular take off parts. If not returning to the customer, defer to the manager as needed on what to keep and where to keep it
- Collect proper documentation for crate damage warranty claims when new bikes are received damaged and help to uncrate as needed
- Prioritize insurance claims to receive expedient payment and get checks signed to order parts ASAP. Work with the insurance adjusters and keep the customer updated
- Ensure deposits are collected on jobs totaling over $500 when motorcycles are aged 10 years or older, and for insurance jobs’ parts value before ordering parts
- Willingness to take on additional responsibilities as required
Pre-requisites:
- 2+ years of experience in the motorcycle and/or automotive fields, with 3+ years of general professional experience
- General technical background in mechanical diagnosis and repair
- Service writing experience
- High School Diploma (required)
- Valid driver’s license with M1/M2 endorsement
- Insurable with a clean driving record
- Punctual
- Professional attitude, team player, organized, ability to prioritize, act quickly and rationally in a fast-paced environment
- Outstanding customer service skills with ability to diffuse delicate situations
- Good computer skills and ability to learn new systems quickly
Pay and Benefits:
- On-site training
- Compensation commensurate with experience; includes commission
- Medical/Dental covered 100%; Acupuncture and Chiropractic included
- Company-matching 401K
- Paid Vacation/Sick days
Please email your resume and cover letter to: jobs@gpmotorcycles.com
