Job Openings

For over 28 years, GP has been San Diego's all European motorcycle dealership. We offer a fun, fast-paced working environment with competitive pay and benefits. Below is a list of the positions we are currently seeking to fill with highly qualified personnel.

GP Motorcycles is a high-end, fast-paced, franchised European motorcycle dealership located near downtown San Diego, CA. We are actively seeking qualified motorcycle Service Writer with experience working with brands including Ducati, KTM, Husqvarna, GAS-GAS, MV Agusta, Aprilia, Moto Guzzi, Ural and SWM. Experience with the brands listed is above preferred, but general experience in the motorcycle service industry is required.

Responsibilities:

  • Advise customers on applicable service needed for their motorcycles and create repair orders following established guidelines
  • Provide excellent customer service by treating customers professionally and respectfully
  • Display empathy towards the customer in unfortunate circumstances and show enthusiasm to boost customer morale as needed
  • Keep customers regularly updated and notify whenever a change occurs
  • Schedule in service jobs and notify when changes/delays occur
  • Prioritize as needed to ensure deadlines are met
  • Answer phone calls and emails expeditiously
  • Provide customers with regular updates on repair statuses
  • Maintain organization and cleanliness of the service department and office area
  • Pre-stage, organize and dispatch jobs expeditiously for the technicians to ensure a steady workflow
  • Know/learn the proper laws on service writing to check in motorcycles legally and accurately
  • Check the VIN of motorcycles brought to the service department for open recalls/warranty. Complete as time permits
  • Know/learn how to check and write up services for PPM (Pre-paid maintenance) or extended warranty jobs
  • Perform preliminary check in standard job upon intake of motorcycle to upsell as appropriate. Gather necessary service records/history when diagnosing challenging issues
  • Assist management as directed with the building of standard jobs within Lightspeed to check in customers expediently
  • Collect all required front-end documentation for proper warranty claim processing, including photos, service records, proper and authorized diagnosis
  • Properly organize warranty and regular take off parts. If not returning to the customer, defer to the manager as needed on what to keep and where to keep it
  • Collect proper documentation for crate damage warranty claims when new bikes are received damaged and help to uncrate as needed
  • Prioritize insurance claims to receive expedient payment and get checks signed to order parts ASAP. Work with the insurance adjusters and keep the customer updated
  • Ensure deposits are collected on jobs totaling over $500 when motorcycles are aged 10 years or older, and for insurance jobs’ parts value before ordering parts
  • Willingness to take on additional responsibilities as required

Pre-requisites:

  • 2+ years of experience in the motorcycle and/or automotive fields, with 3+ years of general professional experience
  • General technical background in mechanical diagnosis and repair
  • Service writing experience
  • High School Diploma (required)
  • Valid driver’s license with M1/M2 endorsement
  • Insurable with a clean driving record
  • Punctual
  • Professional attitude, team player, organized, ability to prioritize, act quickly and rationally in a fast-paced environment
  • Outstanding customer service skills with ability to diffuse delicate situations
  • Good computer skills and ability to learn new systems quickly

Pay and Benefits:

  • On-site training
  • Compensation commensurate with experience; includes commission
  • Medical/Dental covered 100%; Acupuncture and Chiropractic included
  • Company-matching 401K
  • Paid Vacation/Sick days

Please email your resume and cover letter to: jobs@gpmotorcycles.com

Please feel free to email us a copy of your resume along with a cover letter for consideration of any future openings.